Refund policy

RETURNS, REFUNDS, EXCHANGES, AND DEFECTIVE PRODUCTS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return review.

To be eligible for consideration, your item must be in the same condition that you received it, unused, undamaged, in its original packaging, and accompanied by proof of purchase.

To start a return request, you may contact us at [INSERT SUPPORT EMAIL]. Return requests submitted without sufficient information may be delayed or denied. Returns sent without prior authorization will not be accepted.

Please note that submitting a return request does not guarantee that a return, exchange, replacement, store credit, or refund will be approved.

DAMAGES AND ISSUES

Please inspect your order immediately upon delivery.

If your item arrives defective, damaged during shipping, non-functional, or if you receive the wrong item, contact us as soon as possible and no later than 14 days after delivery. We may request photographs, videos, serial numbers, order information, or additional evidence to verify the issue.

If we determine that a product is defective due to manufacturing or programming issues, we may, at our sole discretion:

  • Repair the product

  • Replace the product

  • Issue store credit

  • Issue a refund

Normal wear and tear, accidental damage, improper use, misuse, unauthorized modifications, water damage, physical abuse, improper storage, or damage caused after delivery are not considered defects.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products cannot be returned, including but not limited to:

  • Custom-made products

  • Personalized products

  • Made-to-order products

  • Special order products

  • Branded products

  • NFC products programmed with customer-specific information

  • Digital products

  • Downloadable products

  • Sale items

  • Discounted items

  • Promotional items

  • Gift cards

  • Perishable goods

  • Hazardous materials

  • Flammable liquids or gases

Due to the custom nature of many of our products, we do not accept returns, refunds, or exchanges for:

  • Change of mind

  • Buyer's remorse

  • Accidental purchases

  • Ordering the wrong item

  • Ordering the wrong quantity

  • No longer needing the item

  • Finding a lower price elsewhere

  • Dissatisfaction with expected business results

  • Failure to generate reviews, customers, leads, revenue, rankings, traffic, or other business outcomes

Customers are responsible for reviewing all order details, designs, logos, names, links, colors, branding, and customization information before placing an order.

CUSTOM PROGRAMMING DISCLAIMER

For products containing NFC technology, QR codes, links, custom programming, review links, websites, or other customer-provided information, customers are responsible for verifying the accuracy of all submitted information.

We are not responsible for errors, broken links, incorrect URLs, incorrect business information, customer-supplied content, platform changes, Google policy changes, software updates, operating system changes, or third-party service interruptions.

EXCHANGES

We generally do not offer exchanges.

If an exchange is approved due to a verified manufacturing defect or fulfillment error, we reserve the right to replace the item with the same or substantially similar product.

REFUNDS

Once a return request is received and reviewed, we will notify you whether your request has been approved or denied.

Approved refunds, if any, will be issued to the original payment method within a reasonable period of time. Processing times may vary depending on your payment provider, financial institution, or card issuer.

We reserve the right to deny any refund request that does not comply with this policy.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, our liability relating to any product, order, service, return, exchange, or refund shall not exceed the amount paid for the product giving rise to the claim.

We are not responsible for indirect, incidental, consequential, special, punitive, or business-related damages, including but not limited to lost profits, lost revenue, lost reviews, lost customers, lost opportunities, reputational harm, or business interruption.

RIGHT TO REFUSE RETURNS

We reserve the right to refuse any return, refund, exchange, replacement, or warranty claim that we believe is fraudulent, abusive, misleading, unsupported by evidence, inconsistent with this policy, or otherwise made in bad faith.