Shipping policy

RETURN & REFUND POLICY

At TrustTap, we take pride in the quality of every product we sell. Each item is carefully prepared, tested, and inspected before shipment to ensure it arrives ready to use.

Because many of our products are custom-made, programmed, personalized, or prepared specifically for each order, we ask that customers review their order details carefully before completing their purchase.

DEFECTIVE OR DAMAGED ITEMS

If your order arrives damaged, defective, or not functioning as intended, please contact us within 14 days of delivery.

To help us resolve the issue quickly, we may request photographs, videos, or additional information regarding the problem.

If a product is determined to be defective, TrustTap may, at its sole discretion:

  • Repair the item

  • Replace the item

  • Issue store credit

  • Provide a refund

Our goal is always to make things right when a genuine product issue occurs.

ORDER ACCURACY

Customers are responsible for reviewing all information submitted during checkout, including:

  • Shipping address

  • Product selection

  • Quantity

  • Custom information

  • Business names

  • URLs and links

  • Branding information

TrustTap is not responsible for errors submitted by customers during the ordering process.

CUSTOM PRODUCTS

Many TrustTap products are created, programmed, customized, assembled, or configured specifically for each customer.

As a result, custom, personalized, branded, programmed, or made-to-order products are generally not eligible for return, exchange, or refund once production has begun.

NON-RETURNABLE PURCHASES

To maintain product quality and ensure fairness for all customers, we do not accept returns, exchanges, or refunds for:

  • Change of mind

  • Buyer's remorse

  • Accidental purchases

  • Incorrect orders placed by the customer

  • No longer needing the product

  • Dissatisfaction with expected business results

  • Products that have been used, modified, altered, or damaged after delivery

BUSINESS RESULTS DISCLAIMER

TrustTap products are designed to simplify customer engagement and review collection.

However, we do not guarantee:

  • Additional reviews

  • Five-star ratings

  • Increased revenue

  • Increased customers

  • Search ranking improvements

  • Any specific business outcome

REFUND PROCESSING

If a refund is approved, it will be issued to the original payment method used during checkout.

Please allow up to 10 business days for financial institutions and payment providers to process the refund after approval.

QUESTIONS

If you have any questions regarding your order, our team is always happy to help.

Contact:
[INSERT SUPPORT EMAIL]

TrustTap
One Tap. More Trust.